2015-08-21 - 21290 - Service Request - Returns delivery batch issue (Babu by 2015-08-24) #ProductionBreakFix #SDSupportShipping

2015-08-21 - 21290 - Service Request - Returns delivery batch issue

Problem Summary

Returns delivery batch issue

Admin Info

Purpose	Find out the reason for Returns delivery batch issue
Requested by	Babu Lankipalli
Issue Date	08-21-2015
Resolved by	Siba Mohapatra
Resolved Date	08-21-2015
Document Status	Completed

Detailed Problem Description

(Include Screen Shots if required )

Post goods receipt was not happening for return delivery. Therefore a manual credit and manual inventory adjustment was done.
Business wants to fix this issue.

Below is the error screen shot, which displayed while doing post goods receipt for return delivery# 84037485 in NEP.
PGR error.jpg

Solution Analysis and Recommendations

(Include Screen Shots if required)

Compared the batch numbers from both Inbound delivery document and return delivery document.
Found different batch numbers for the Material/grids.
Found user had changed the batch numbers manually in the return delivery document.

Below is the screen shots for the Inbound delivery document with batch numbers:
PO - INBD-BATCH.JPG

Below is the screen shots for the Return delivery document with batch numbers:
RET- DEL- BATCH.JPG

Change log from the return delivery document where user had changed the batch numbers manually:

Resolution

Suggested business to delete the Return delivery and create once again a new return delivery. Check the batch numbers from inbound delivery is copying to return delivery or not. If not then give the same batch number and try to do the PGR.

Business replied to close the ticket.